Discharging Patients and Readmitting Patients
You can restrict a patient's app usage after a certain length of time by using the "Discharge Patient" feature.
Contents
Below is a video tutorial on how to use the Discharge Patient feature:
Step-by-Step Guide on how to Discharge a Patient
1.) Log in to Prompt Engage. Once logged in you will land on the Patients Page.
2.) In the "Search Patients" tab you are able to search for a specific patient by making use of the search bar on the top right of the page. Click the patient card to go to the patient's profile.
3.) Once you are in the Patient's profile, click the 3 blue dots to the right of the page. Scroll down the and click the "Discharge" button at the bottom of the list.
4.) When you select the 'Discharge' button, a pop-up will appear, allowing you to set the duration of the patient's access to the app after discharge. You can choose to limit access immediately, after a few weeks or months, or for up to a year.
Additionally, you have the option to grant indefinite access, even after the patient has been discharged. Once the relevant duration has been selected, click the 'Discharge' button to finalize the discharge process.
5.) A Success! Patient has been discharged pop-up will appear on the top right of the page once the patient has been discharged successfully. You will also see the word 'Discharged' in red next to the patient's name.
6.) A 'Discharged' badge will appear on the Patient Profile when a patient is discharged.
Discharged patients will be indicated by a 'Discharged' indicator on the main Patients tab. The word 'Discharged' will be visible on a discharged patient's card.
Providers will be able to filter either active patients only or discharged patients only by clicking on the filter option next to the search bar and making the relevant selection.
Readmitting Patients
1.) A patient may be readmitted at any time by navigating to the patient's profile and clicking the three blue dots to the right of the screen. Scroll down and click the 'Readmit Patient' option from the drop-down.
2.) A pop-up will appear, to readmit the patient click the "Readmit" button.
The patient will be able to access their Home Exercise Program once they have been readmitted. They'll also receive an email notifying them, as well as with instructions on how to access the app.
a.) An alternative way of readmitting patients is by clicking the 'Discharged' badge. This will trigger the 'readmission' pop-up and providers are able to readmit the patient if they desire.
3.) Upon readmission, a Success! Patient has been readmitted pop-up will be displayed in the top right corner once the patient has been readmitted successfully.
Notes:
- Once a patient has been discharged, the 'Discharge' button will be replaced with the 'Readmit Patient' button.
- Discharged patients who try to access their accounts will receive a message advising that they would need to come into the clinic for a new prescription.
- When an RTM patient is discharged, the patient will be removed entirely from the RTM Dashboard. Therefore, providers need to make sure that there are no pending billable codes before discharging the patient.
- Readmitting a patient resets their billing period to the date on which they are readmitted.