3.27 — New Features, Fixes & Improvements | Release Notes


New Releases 🚀


  • Enterprise RTM Codes Billed by Providers Report - Added Clinic Filter Option: Enabled filtering by clinic when downloading enterprise-level reports, making large-organization reporting easier and more targeted.


Improvements 🔧


Prompt Integrations:

  • Prompt - Improved Prescription Performance: Enhanced endpoint responsiveness to reduce loading delays when working with patient prescriptions.
  • Prompt - Smoother HEP Program Updates: Improved system responsiveness when adding HEPs to an existing program via the HEP button.
  • Prompt - Login & Data Retrieval Reliability: Improved handling of RTM data in Prompt to reduce errors for providers accessing patient profiles or RTM data.

Web & Mobile:

  • Web - Enhanced Messaging Notifications: Improved consistency and delivery timing for in-app provider messaging notifications.
  • Web - Activation & Setup Emails: Improved reliability of activation and “Resend Setup Link” email delivery to ensure timely onboarding.

  • Web - Adherence Logs: Improved login date tracking to reflect accurate adherence activity.


  • Mobile - Updated Step Count Collection: Implemented background notification handling to support more reliable step-count collection in the patient mobile app.
    • Mobile – Login Persistence: Improved session handling to keep providers signed in more consistently across app launches.
    • Mobile – Biometric Login: Added biometric authentication for faster, secure, and seamless access.
    • Mobile – Small-Screen Layout: Enhanced the login screen on smaller devices by correcting privacy policy overlaps for clearer readability.
    • Mobile – Message Loading: Improved message retrieval so provider conversations load consistently when signing in.
    • Mobile – Message Board Display: Corrected an issue where patient names appeared duplicated on the message board.
    • Mobile – Idle Messaging Behavior: Improved message handling to maintain stable communication when a provider becomes idle.
    • Mobile (iPad Air) – Compatibility: Enhanced backward and latest-version compatibility with recent server updates to ensure smooth and stable performance across all supported devices.
    • Web – Patient Creation Workflow: Improved the add-patient process for a smoother and more reliable experience.
    • UI/UX – Spacing & Layout: Refined spacing and overall layout across the app for a cleaner, more consistent interface.
    • UI/UX – Provider Name Display: Corrected truncated provider names to ensure full visibility throughout the platform.
    • Custom Button Updates: Improved save reliability for updated assets and customizable button settings.

Bug Fixes 🐞 


  • Mobile - Loading Screen: Fixed an issue where environment-specific assets appeared instead of the correct splash image during app startup.
  • Prompt - Export to Visit: Fixed an issue causing Export to Visit actions to fail in Prompt.
  • Prompt - HEP Retrieval Error: Resolved an issue that caused an error message when selecting the HEP button in Prompt.
  • Prompt - Default Location & RTM Popup Toggle: Corrected the behavior of the default toggle option to ensure it reflects the selected setting.
  • Web - Provider Reactivation: Fixed an issue where reactivated providers did not appear in the provider list.
  • Web - Incorrect Login Dates: Corrected a display issue causing inaccurate login dates in adherence logs.
  • Web - Email Subject Lines: Fixed an issue where development-mode indicators appeared in email subject lines.
  • iPad - Copying Billable RTM Code: Fixed an issue preventing the copied code from being stored in the clipboard on iPad.
  • iPad/Web - Printing Crash: Resolved a crash that occurred when printing from iPad/tablet devices.
  • RTM - Eligible 98980/98981 Codes Not Showing: Corrected missing eligibility logic so providers see 98980–98981 codes when criteria are met.
  • RTM - Missing 98975/98977 Data in Patient Billing Section: Fixed an issue where valid 98975 and 98977 codes did not appear in the patient’s billing view.
  • RTM - Duplicate or Incorrect “Ready for Billing” Emails: Corrected duplicate or inaccurate notifications sent to providers.
  • RTM - Enrollment Dates & Billing Sequencing: Corrected inconsistent enrollment dates across list and detail views. Fixed incorrect early appearance of 98975 - ensures 98975 appears before 98977 in all billing sequences.
  • RTM - Rolling Billing Period: Fixed issue counting patient logins before RTM enrollment.
  • RTM - Incorrect Patient Login Dates Affecting Billing: Corrected invalid login date records that interfered with billing logic.
  • RTM - Missing Monitoring Logs (98980): Restored missing clinical monitoring log entries required for 98980 documentation.
  • RTM - Daily Outcome Score: Fixed incorrect daily outcome score reporting across Mobile + RTM.
  • RTM - 30-Day Coverage Logic for 98977: Corrected billing window logic to ensure proper coverage for 98977.
  • Reports - Ready for Billing Date: Corrected inaccurate “Ready for Billing” dates in RTM Codes Billed per Patient Report.
  • Reports - Billed Codes Showing as Unbilled: Fixed a report issue where billed codes were incorrectly displayed as unbilled.
  • Web - NPS Notifications: Corrected the system sending multiple NPS notification emails.
  • Mobile & New Patient Web App – Deactivated Group Access: Fixed an issue where patients could still access the mobile app after their group was deactivated, ensuring access is restricted as intended.
  • Mobile – App Stability: Fixed multiple crash scenarios to ensure a more reliable and consistent app experience.
  • Mobile – Message Loading Indicator: Fixed an issue where the loading indicator did not appear, providing clear feedback when sending messages.
  • Mobile – New Conversations: Resolved an issue that prevented providers from creating new conversations, ensuring they can start patient chats without interruption or failed attempts.
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