RTM Status Sync Between Prompt and Engage

This article explains how RTM (Remote Therapeutic Monitoring) status is synced between Prompt EMR and Prompt Engage.


How RTM Status Works

Engage automatically follows the RTM status set in Prompt.


For Patients with One Case

  • If RTM is Active in Prompt → RTM is ON in Engage
  • If RTM is Inactive in Prompt → RTM is OFF in Engage

Engage simply reflects the RTM status of that case.


For Patients with Multiple Cases

  • If any case has RTM Active → RTM is ON in Engage
  • If all cases have RTM Inactive → RTM is OFF in Engage

Engage checks all cases and turns RTM on if at least one is active.


Discharged Cases

  • RTM status is checked across all cases, including those that are discharged.

Discharged cases are still included when determining the patient’s RTM status.


Important: Updates Only Apply Going Forward


RTM syncing is not retroactive, which means:

  • Existing patients will not have their RTM status automatically updated
  • Any past differences between Prompt and Engage will remain
  • RTM status will only update when a new change is made in Prompt

Note

This reflects how the system currently works.

We may improve this in the future to automatically fix past differences.

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