Logging in to the ATI Connect Mobile App
Patients will be able to log in (using either email address or phone number) to their patient portal by downloading the branded app, either from the iOS App Store or the Google Play Store.
Below is a video tutorial of how to log in to the ATI Connect Mobile App
Step-by-Step Guide:
1.) Once patients receive their first Home Exercise Program via email, they'll have the option of either downloading the app from the iOS Store or the Google Play Store.
- Based on which mobile device the patient has, the link clicked will take the patient to the relevant app store to download the app.
- Alternatively, patients can always log in and view their HEPs online via the web access link by clicking the "Web" button.
- Web access does not support the messaging feature at the moment.
2.) The patient will need to download the app if this has not yet been done, and then click "Open" to start running the app.
3.) This will redirect patients to the "Patient Login" page of the app. Enter the email address or phone number (username) and password, then click "Log In."
- Patients will view the intro sequence (Intro Pop-up Message and Owner Intro Video) upon logging in to the app for the first time, after which they'll land on the "Home" or "Start Your Exercises" page.
Notes:
- The login details for your patient account are case-sensitive.
- Should you or your patient not remember their login details, select "Forgot Password?" on the patient log in page to retrieve the login information.
- Alternatively, providers can also Resend the Patient's Setup Link, which also functions as a "Forgot Password" feature.